Customer Service Charter

OUR GOAL IS TO:

• Make the process of completing a repair for the Customer as painless as possible.
• Achieve solutions for the Customers problems.
• Provide a fast and efficient service from first contact to job completion.
• Identify the Customers problem and use skilled Tradespersons.
• Complete the Customers repairs with the minimum of disruption.
• Communicate with the customer regarding the progression of the claim.
• Work safely, and environmentally friendly.
• Achieve a high standard of Quality in delivery.
• Guarantee the work completed and the materials used.